Refund Policy — LeakTrace

01 Overview

This Refund Policy outlines the circumstances under which refunds are issued for purchases made through getleaktrace.com. All purchases are processed securely through Stripe. Approved refunds are returned to the original payment method and typically appear within 5 to 10 business days depending on your financial institution.

02 Identity Audit Reports — Individual

All Identity Audit Report purchases are final once the report has been generated and delivered. Refunds are not issued on completed reports.

Refunds are available in the following circumstances only:

Duplicate charge — you were charged more than once for the same report.

Billing error — an incorrect amount was charged due to a technical error.

Report not delivered — your report was not generated or delivered within 72 hours of confirmed payment.

To request a refund under any of these circumstances, contact [email protected] within 7 days of the charge with your order details and a description of the issue.

03 Monitoring Subscriptions — Individual

Monthly and annual monitoring subscriptions are billed in advance.

Monthly

No refund is issued for the current billing period. You may cancel at any time and your subscription will remain active until the end of the paid period.

Annual

No refund is issued for the remaining months of an annual subscription once the billing period has begun. You may cancel at any time to prevent future renewal.

Refunds on subscriptions are available only in cases of duplicate charge or billing error as described in Section 2.

04 Business Assessment Reports

All Business Assessment Report fees are final once the assessment has been initiated. Refunds are not issued once work has begun.

Refunds are available only in the following circumstances:

Duplicate charge.

Billing error.

Assessment not initiated — no work begun and no communication from the LeakTrace team within 5 business days of confirmed payment.

To request a refund, contact [email protected] within 7 days of the charge.

05 Business Monitoring Subscriptions

The same terms as Section 3 apply to business monitoring subscriptions. No refunds are issued for the current billing period. Cancellation prevents future renewal only.

06 How to Request a Refund

All refund requests must be submitted to [email protected] and include the following:

1

Your full name

2

The email address used at purchase

3

Your order or transaction reference number

4

A clear description of the issue

We will review all requests within 5 business days and respond via email. Approved refunds are processed through Stripe and typically appear within 5 to 10 business days depending on your financial institution.

07 Chargebacks

We strongly encourage you to contact us at [email protected] before initiating a chargeback with your bank or card issuer. Unauthorised chargebacks may result in account suspension. Legitimate billing concerns are resolved promptly when raised directly with our team.

08 Consumer Protection Laws

Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection legislation in Canada or the United States. In jurisdictions where consumer protection laws provide greater rights than those described here, those laws take precedence.

09 Contact

For all refund and billing enquiries:

Support

[email protected]

Privacy

[email protected]

Mail

LeakTrace Inc., 1200 Bay Street, Suite 1201, Toronto, ON M5R 2A5, Canada