Legal · Refund Policy Changelog

Refund Policy Changelog

Every change to the LeakTrace refund policy is listed here with its effective date. Changes apply from the date listed onward — purchases made before a change are governed by the policy in effect at the time of purchase.

If you bought a product before the most recent change, contact [email protected] and reference the policy date that applied at your purchase — we honour it. The current policy is at /refund/.

Effective May 12, 2026 Strict per-product policy + separate Billing Corrections section

Restructured the policy to draw a hard line between policy refunds and billing corrections.

Tightened refund eligibility (each product now has a single refund scenario):

  • Implementation engagements (§6) — previously offered a partial refund after contractor assignment but before the first working session. Now: full refund only before contractor assignment, no refund after. Aligns with the "if work has begun, no refund" principle.
  • Professional Website (§7) — previously offered a partial refund within 14 days of generation under no-edits / no-custom-domain conditions. Now: full refund only before AI site generation runs, no refund after. Generation is the deliverable.

New Section 8 — Billing Corrections. Duplicate charges, incorrect amounts, and payment-processed-but-service-not-delivered scenarios are no longer listed as "refund scenarios" under each product section. They are operational corrections of our own errors and apply universally regardless of the strict refund rules.

Clarified Shadow (BEC Mailbox Audit) in §4 — bundled with Scope at no additional charge, no separate refund.

Renumbered §8 (How to Request) → §9, §9 (Chargebacks) → §10, §10 (Consumer Protection) → §11, §11 (Contact) → §12. New §8 = Billing Corrections.

Applies to: purchases made on or after May 12, 2026. Earlier purchases governed by the prior policy.

Prior to May 12, 2026 Original policy

Prior policy text included multi-tier refund schedules for Implementation and Website (partial refund windows after delivery had begun) and listed operational exceptions (duplicate charges, billing errors, system-failure undelivery) inline within each product section. For customers who purchased before May 12, 2026, that policy continues to apply.

Email [email protected] with your order reference and we will look up which policy version applied at your purchase.

Applies to: purchases made before May 12, 2026.

← Back to current refund policy