Refund Policy

This Refund Policy outlines the circumstances under which refunds are issued for purchases made through getleaktrace.com. All purchases are processed securely through Stripe. Approved refunds are returned to the original payment method and typically appear within 5 to 10 business days depending on your financial institution.

The only refund scenario for an Individual Identity Audit Report is: your completed report contains no findings beyond what was shown in your preview. In that case, email [email protected] within 7 days of delivery with your Report ID and we will process the refund within 2 business days.

If findings were identified and delivered in your report — regardless of severity, regardless of whether you choose to act on them — the audit work has been performed and is not refundable.

Billing errors (duplicate charges, incorrect amounts, payment processed but report not delivered due to a system failure on our side) are handled separately as billing corrections — see Section 8.

Monthly and annual monitoring payments are billed in advance and are not refundable.

Billing errors (duplicate charges, incorrect amounts) are handled separately as billing corrections — see Section 8.

The only refund scenario for a LeakTrace Scope · Domain Audit is: your full forensic audit report delivers no findings beyond what appeared in your intelligence brief. In that case, email [email protected] within 7 days of delivery with your Report ID — no forms, no process. We review and issue the refund within 2 business days.

If findings were identified and delivered in your report — regardless of severity, regardless of whether you choose to act on them — the audit work has been performed and is not refundable. The same applies after the 7-day window has closed.

LeakTrace Shadow (BEC Mailbox Audit) is included with every Scope audit at no additional charge. There is no separate fee for Shadow and therefore no separate refund — Shadow work is covered by the same refund scenario as the Scope audit it is bundled with.

Billing errors (duplicate charges, incorrect amounts, payment processed but report not delivered due to a system failure on our side) are handled separately as billing corrections — see Section 8.

The same terms as Section 3 apply to business monitoring. No refunds for the current paid period under any circumstance. Annual purchases are one-time payments covering 12 months and do not auto-renew — purchase another year to continue. Monthly plans remain active until the end of the paid period when cancelled. Billing errors are handled separately as billing corrections — see Section 8.

The only refund scenario for an Implementation engagement is: you cancel before a contractor has been assigned (typically within one business day of purchase). Email [email protected] within 1 business day of purchase to cancel before assignment.

Once a contractor has been assigned, work has begun — brief preparation, scheduling, contractor commitment — and the engagement is not refundable under any circumstance. This includes if you decide not to proceed, change your mind about scope, or want to pause the engagement.

Billing errors (duplicate charges, incorrect amounts, payment processed but no contractor ever assigned within 5 business days due to a system failure on our side) are handled separately as billing corrections — see Section 8.

The only refund scenario for the Professional Website is: you cancel before AI site generation has run. Generation typically begins within minutes of payment, so this window is short. Email [email protected] immediately after purchase to cancel before generation runs.

Once generation has completed, the site is delivered and is not refundable under any circumstance — the AI-generated copy, structure, editor access, and lead-capture infrastructure cannot be unbuilt. This includes if you decide not to publish, want a different design direction, or change your mind about the project.

Billing errors (duplicate charges, incorrect amounts, payment processed but generation never ran within 24 hours due to a system failure on our side) are handled separately as billing corrections — see Section 8.

Billing corrections are not refunds under this policy. They are operational fixes for cases where we charged you incorrectly or failed to deliver what you paid for. They apply across every product regardless of the strict refund rules in Sections 2 through 7.

The following circumstances qualify for a billing correction:

Email [email protected] with your order details. We correct billing errors within 2 business days. Please contact us directly rather than filing a chargeback with your bank — billing corrections through us are faster and ensure you keep access to other services you have purchased.

All refund requests must be submitted to [email protected] and include the following:

We will review all requests within 5 business days and respond via email. Approved refunds are processed through Stripe and typically appear within 5 to 10 business days depending on your financial institution.

We strongly encourage you to contact us at [email protected] before initiating a chargeback with your bank or card issuer. Unauthorized chargebacks may result in account suspension. Legitimate billing concerns are resolved promptly when raised directly with our team — see Section 8 (Billing Corrections).

Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection legislation in Canada or the United States. In jurisdictions where consumer protection laws provide greater rights than those described here, those laws take precedence.

For all refund and billing inquiries: