Data breach · March 2025

Was I in the Samsung Germany Customer Tickets breach?

Samsung Germany Customer Tickets is the German arm of an electronics maker. Its breach happened in March 2025 and exposed 216,333 accounts. It included home addresses, email addresses, names and purchases and 3 other kinds of detail. If you had an account there by March 2025, check your address below to see whether it is one of them.

Breach record last updated . Steps read from the government pages at the foot of this page.

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01

What happened?

In March 2025 customer data of the company was exposed in a breach at Spectos, its logistics provider. Login details were allegedly obtained through malware on a Spectos employee's computer. The data held email addresses, names, postal addresses, products bought, support tickets and shipment tracking numbers.

Organisation
Samsung Germany Customer Tickets, the German arm of an electronics maker (samsung.de)
When it happened
March 2025
Added to monitored breach databases
13 April 2025
Accounts in the data
216,333
What was exposed
home addresses, email addresses, names, purchases, salutations, shipment tracking numbers and support tickets
02

What was exposed, and what does it mean for me?

  • Identity detailshome addresses

    A home address makes a scam letter or a fake delivery notice look genuine. With a date of birth from another breach, it is most of what a lender asks for when someone opens credit in your name.

  • Your email addressemail addresses

    Expect messages that look like they come from this service or another one you use, written to get you to click a link or sign in on a fake page.

  • Other detailsnames, purchases, salutations, shipment tracking numbers and support tickets

    On their own these carry less risk, but they make a scam message sound more personal.

03

What should I do now?

In this order, for what this breach exposed.

1. In the US: freeze your credit at all three bureaus

  • Place a credit freeze with Equifax, Experian and TransUnion. It is free to place and to lift, and it does not affect your credit score.
  • If you would rather not freeze, a fraud alert lasts one year. You ask one bureau and it tells the other two.
  • If someone uses your details, report it at IdentityTheft.gov to get a recovery plan.

2. In Canada: check your credit file and lock it

  • Get your credit report from Equifax Canada and TransUnion Canada. Both give it free online.
  • In Ontario, both bureaus must offer a security freeze free of charge, and each bureau is a separate request.
  • If you live in Quebec or Ontario, Equifax Canada will lock your credit report at no charge, online, by phone or by mail. Ask TransUnion Canada separately.
  • If your details are used to open an account, call your bank, report it to both bureaus, report it to your local police and get a file number, then report it to the Canadian Anti-Fraud Centre (1-888-495-8501).

3. Expect phishing

  • Be wary of messages that urge you to act fast, ask for personal details, or link to an address that is slightly off.
  • If a message might be genuine, do not use its links or phone numbers. Go to the site by typing its address yourself.
04

Is my address in it?

Enter your email address. We check that one address against monitored breach databases and show which breaches list it and what each exposed.

No account needed. We keep the address you check, when, and how many breach records it was found in, to prevent abuse, until you ask us to delete it. Privacy

Sources

Where does this come from?

Other breaches from 2025

All breaches Breaches from 2025 Breaches that exposed home addresses