Leads are visible in two places, both updated in real time.
Inside the editor
Open the Leads tab in the editor sidebar. Every lead appears here with score, intent tags, contact details, and the full chat transcript.
Standalone leads inbox
A separate link at /site/leads/<token>/ shows the same inbox in a focused view. The link is emailed after your first lead arrives. Use this for staff who should see leads but not edit the site.
Sort and intent
Leads are sorted by engagement score (highest first), then by recency. Every lead is tagged with the intent signals it triggered: Booking, Pricing, Emergency, Human-requested. See How hot leads are scored.
Email alerts for hot leads
You receive an immediate email for every lead. Hot leads (score ≥ 70) get a priority subject line so they stand out in your inbox.