Within one business day of your purchase, we assign a vetted contractor and send you their introduction email.
First contact
The contractor reviews your audit, prepares a remediation brief, and reaches out by email to schedule the first session. They are based in North America and work on standard business hours.
Customer Hub
Session links, contractor name, and your engagement status are visible on your Customer Hub at /onboarding/<UUID>/. This is your post-purchase home page across every product.
If you haven't heard within 1 business day
Email [email protected]. We will check the assignment and either expedite or reassign.